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Celebrating the Impact of Keenan’s Claims Examiners

At Keenan, our claims examiners are more than skilled professionals managing files and approvals. They are compassionate advocates, problem-solvers, and trusted partners for our clients and injured workers. They bring expertise, empathy, and persistence to every claim, ensuring that those they serve feel supported every step of the way.

From guiding injured workers through recovery to protecting client programs from the impacts of property, liability, or workers’ compensation claims, our examiners stand at the front lines of resolution. They navigate complex regulations, coordinate care, collaborate with legal teams, and work tirelessly to secure fair, timely outcomes. Their efforts restore not only health and operations, but peace of mind.

The Heart of the Process

Whether they are helping an injured teacher get back to the classroom, resolving a property damage claim, or addressing a liability matter, Keenan’s claims examiners approach every case with diligence and care. They:

• Investigate claims thoroughly, interviewing all relevant parties.
• Review documentation and medical information with precision.
• Collaborate with attorneys, carriers, and providers to ensure every detail is addressed.
• Advocate for fair settlements that reflect the needs of the people and programs we serve.

Each claim tells a story, and our examiners are the steady, knowledgeable guides who help navigate it to a successful resolution.

Why Their Work Matters

An on-the-job injury or sudden loss can be overwhelming. Our examiners step in to lift that burden by arranging the right care, facilitating benefits, managing timelines, and answering questions before they even need to be asked. Their role is essential not only to recovery and resolution, but to the trust our clients place in Keenan.

When faced with liability claims, they help clients navigate unfamiliar territory with clarity and confidence. When workers are injured, they ensure treatment and support are in place quickly, making a direct impact on quality of life.

Honoring Our 2025 Standouts

During our third annual Claims Examiner Appreciation Week, August 18–22, we’ll be highlighting exceptional members of our Integrated TPA Operations team who have gone above and beyond in their service this year. Select individuals will receive special recognition for their outstanding contributions, and we’ll be celebrating their impact throughout the week.

We invite everyone to join us in applauding the dedication, expertise, and compassion of our claims examiners. Their work may happen behind the scenes, but its impact is felt in every resolution, every recovery, and every moment of support they provide.

Here’s to the examiners who protect our clients, uplift injured workers, and bring clarity to complexity—your work makes all the difference.