Sean Smith, is the President and Chief Executive Officer, succeeding company founder and Chairman John Keenan in 2000. He gained his broad background in operational, technical and marketing facets of the insurance consulting and brokerage business through his deep level of experience in the industry. Sean empowers an entrepreneurial culture among the company’s more than 650 employees through a goal-oriented management system that emphasizes customer focus.
During his years at Keenan, Sean progressed through several previous sales and management positions, from Account Executive, then leadership of the northern California sales team, before returning to the Torrance headquarters to head up operations for the Schools Division.
Prior to joining Keenan & Associates in 1989, Sean served as a major accounts manager for Anthem Blue Cross, where he handled large commercial and school clients. He began his career at Prudential Insurance Company where he developed and negotiated their first preferred provider organization, and conducted cost management analysis for commercial clients.
Sean graduated from the University of Redlands (California) with a Bachelor of Science degree in Political Science and Economics. He has been recognized for his leadership excellence throughout his career including being designated as one of the “Millennium Heirs to the Industry” by Business Insurance and “Insurance Executive of the Year” by the LA Business Journal.
David Seres is the Chief Operating Officer in the Torrance office. He is responsible for Finance, Human Capital, Information Technology, facilities and Captive Insurance Risk.
David has been with Keenan & Associates since 1999. He had most recently worked for Ernst & Young LLP in Dallas and Los Angeles for a total of five years. Subsequent experience also included work in the accounting department of a major company in the petroleum industry.
David graduated from the University of Texas at Austin. He is a Certified Public Accountant, Chartered Life Underwriter, Chartered Property Casualty Underwriter, and is a Fellow of the Life Management Institute.
Tara Schilling, Senior Vice President, is in charge of developing and managing all TPA Operations which includes claims administration for property & liability, workers’ compensation, medical benefit claims and disability claims. Tara works closely with employers to design integrated claim management strategies and interventions that facilitate employer control of medical management, litigation and disability issues and to minimize the adverse costs of claims cost drivers. Tara also develops managed care provider and claim payer outcomes. In addition, she also oversees our cost containment programs, Partnership for Review and Integration of Medical Expenses (PRIME) and Partnership for Review and Integration of Defense Expenses (PRIDE) and Regency Investigations.
Prior to joining Keenan & Associates in 1990, Tara worked for various third party administrators and insurance carriers where she was responsible for designing and implementing effective procedures and workflow, developing quality control, and creating outcome management reports.
Tara has a Bachelor of Arts degree in Legal Studies and is certified by the Department of Industrial Relations, Self-Insurance Plans as a Workers’ Compensation Administrator. She has also completed many technical and managerial courses pertinent to claims administration and is an active participant in various industry committees.
John Scatterday, Senior Vice President, leads the Employee Benefits Practice at Keenan. John is accountable for the sales, retention, and servicing of employee benefits and financial services products for public agency and health care clients. John is further accountable for ensuring Keenan is investing in appropriate new product development, services, and technology initiatives to ensure Keenan’s programs and services are most adequately meeting the diverse needs of Keenan’s customers.
John began his career in the employee benefits business in 1984 gaining broad industry experience through carrier, technology, brokerage and consulting positions. John advanced through sales and management positions at The Unum Group eventually becoming their National Practice Leader. After sixteen years at Unum, in 2000, John joined BenefitPoint, a California startup, focused on simplifying the RFP and renewal processes in the employee benefits industry. John served as BenefitPoint’s Vice President of Sales and Marketing until he joined Keenan in 2002.
John is an industry veteran with demonstrated success in employee benefits operations, product development, sales, service management, and technology. John received his Bachelor of Arts in Economics from Wittenberg University, Springfield Ohio in 1984.
John Stephens has been in the insurance and risk management industry for more than 20 years. John began his career with Arthur J. Gallagher & Co, the third-largest insurance broker in the U.S. as part of their National College Internship Program and Joined Keenan in 1998.
John oversees the Property & Casualty distribution for Keenan’s Public Agency Division which consists of 800+ public agencies, educational entities and joint powers authorities. John is involved in the corporate design and marketing of Keenan’s proprietary Property & Casualty programs working with the global reinsurance marketplace. Additionally, John has hosted several Risk Management Symposiums and has been a featured speaker for several public agency organizations, including:
- California Association of Joint Powers Authorities (CAJPA)
- California Coalition on Workers’ Compensation (CCWC)
- California School Board Association (CSBA)
- Community College Internal Auditors (CCIA)
- California Association for School Business Officials (CASBO)
John has both Fire & Casualty as well as Life & Health licenses in the State of California. John graduated with a Bachelor of Science in Business Administration from California Lutheran University.
James D. Tinyo, Senior Vice President, is responsible for the management of the Keenan HealthCare Division. This Division is comprised of four business operations: Property/Casualty, Benefits Consulting, Risk Management Services and a Medical Third Party Administrator (TPA).
Prior to Keenan, Jim served as the President and Chief Operating Officer of Kagan Insurance Services, a local Benefits and Life insurance broker. In addition to overseeing each division in the company, Jim managed an account team of eight individuals who handled the Employee Benefits for a Fortune 500 company with 25,000 employees.
Before Kagan, Jim spent 20 years with Johnson & Higgins (J&H). He led a large Property/Casualty and Employee Benefits Middle Market Division, with responsibility for over 80 employees. In addition to Jim’s management responsibilities, he served as a Senior Client Manager on 10 accounts. Before moving into insurance brokerage management, Jim served as the Chief Financial Officer of the Western Region for J&H.
Jim received a Bachelor of Science degree in Accounting from Rutgers College and a Master of Business Administration degree from the University of Massachusetts.
Over the past 20 years, Suzanne Miles Smith, Senior Vice President, Human Capital, has honed her human resources expertise at a few well-respected California-based organizations, including Blue Shield, Washington Mutual, and PacifiCare/Secure Horizons. Suzanne joined Keenan in 2004 and is responsible for building and implementing the Human Capital strategy to align with the company’s goals and initiatives. She is well versed in employee relations, compensation, performance management, benefits, staffing, training and development, succession planning and strategic partnership.
Through her career, Suzanne has served in various leadership capacities and has provided strategic and tactical support on business issues. She is a member of the Society for Human Resource Management, Professionals in Human Resources Association and HR Roundtable, a California-based executive HR association.
Suzanne holds a Master’s of Business Administration degree from Pepperdine University, Graziadio School of Business and Management, and a Bachelor’s of Science degree from Lesley University, Cambridge, Massachusetts.
Dan Keenan, Senior Vice President, works closely with public agencies and Keenan & Associates benefit consultants to design and implement retirement programs. His expertise lies in designing, marketing and implementing retirement plans and pension programs that fit public agencies’ unique needs. He has been instrumental in executing qualified early retirement plans, qualified defined benefit plans and specialized individual life insurance programs.
Dan joined Keenan & Associates in 1983, working first in the Personnel Services Department. He moved to Retirement Planning in 1984 when the first early retirement plans were implemented and was instrumental in improving the implementation of early retirement plans by negotiating with carriers to obtain a guaranteed annuity product as well as improving the counseling and enrollment process.
Dan graduated from California State University, Long Beach receiving a degree in Business Administration with an emphasis in Human Resources. He earned his Life Underwriters Training Counsel Fellow (LUTCF) in 1993 and his Certificate of Employee Benefits Specialist (CEBS) designation in 2013.
Jenise Tomasello is responsible for the overall service delivery and administration functions of the field customer service teams. Her responsibilities include overseeing the development and implementation of best practices that will enhance customer services throughout our organization. In addition, she maintains executive oversight of Benefit Underwriting and Actuarial Services, Product Development, Client Services and Marketing Departments.
One of our most experienced Keenan employees, Jenise joined Keenan & Associates in 1980 as a Service Representative, and has subsequently advanced into various management positions in the Schools Division and Corporate. Jenise has led a project to re-engineer the company’s employee benefits service delivery model to maintain efficiency and keep our customers’ costs more affordable. She is responsible for executive management of training on Keenan products and services, and for meeting and event coordination. She has extensive technical expertise in group benefits and organizational management.
Jenise graduated from Whitney College of Court Reporters as a Certified Shorthand Reporter.