Keenan Redwood City / Eureka Office Ranked Among Top Claims Administration Teams in Audit by California DWC

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Keenan Redwood City / Eureka Office Ranked Among Top Claims Administration Teams in Audit by California Division of Workers’ Compensation

January 07, 2020

TORRANCE, Calif. – Jan. 7, 2020 – Keenan, an industry-leading California insurance brokerage and consulting firm for health care organizations and public agencies, has announced that the California Division of Workers’ Compensation (DWC) Audit Unit has ranked the firm’s third-party claims administration team in its Redwood City / Eureka office sixth among 53 third-party administrators, insurers and self-insurers for performance in 2018. In addition, the team was ranked fourth among third-party administrators as a group.

Moreover, out of the 53 insurers and administrators that were audited, Keenan was the only one that did not have unpaid compensation due to injured workers on its audited files. The company also was not subject to any levied penalties or assessments. Since 2003, Keenan offices have successfully passed each Profile Audit Review (PAR) conducted by the DWC.

Conducted every five years, the focus of the DWC audits is to protect the general public and ensure that such insurers and administrators comply with the framework of the California Labor Code. Audit criteria include:

  • Adequate indemnification owed to the injured worker
  • Timely initial and subsequent indemnity payments made to the injured worker or vendors
  • Notice provisions made in compliance with any milestone requirements
  • Prompt and accurate provision of information

“We are thrilled with these results and the diligence displayed by our highly professional associates in achieving them,” said Carmella Harrison, Keenan’s Vice President, Workers' Compensation & Disability. “This consistent level of performance is a testament to our solid claims practices and another example of the value and expertise provided by Keenan in delivering exceptional claims administration services to our clients.”

For information on Keenan insurance brokerage and consulting programs, visit

About Keenan
Keenan has a 48-year track record of serving schools, community colleges, health care organizations, and public agencies. As part of the AssuredPartners group of independent brokers, currently ranked as the 11th largest in the U.S, Keenan provides innovative employee benefits, health benefits management services, workers' compensation, risk management, and property and liability programs throughout the country. For more information, call 800-654-8102 or 310-212-3344, email or visit