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Craig Perrin Recognized for Persistent Effort and Follow-up with a Case

February 08, 2021

Miscommunications between a surgeon and a peer review physician resulted in a pain-relieving procedure being denied for an injured worker. Craig Perrin, Keenan Claims Examiner, took charge to arrange a review of the retired public safety officer's case with a nurse case manager. Clearing the red tape, Craig was able to get the surgery approved and put the injured worker on the road to recovery. Praising Craig's efforts and follow up during his recovery, the injured worker said, "Thank you so much for improving my life."

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