Over the past 20 years, Suzanne Miles Smith, Senior Vice President, Human Capital, has honed her human resources expertise at a few well-respected California-based organizations, including Blue Shield, Washington Mutual, and PacifiCare/Secure Horizons. Suzanne joined Keenan in 2004 and is responsible for building and implementing the Human Capital strategy to align with the company’s goals and initiatives. She is well versed in employee relations, compensation, performance management, benefits, staffing, training and development, succession planning and strategic partnership.
Through her career, Suzanne has served in various leadership capacities and has provided strategic and tactical support on business issues. She is a member of the Society for Human Resource Management, Professionals in Human Resources Association and HR Roundtable, a California-based executive HR association.
Suzanne holds a Master’s of Business Administration degree from Pepperdine University, Graziadio School of Business and Management, and a Bachelor’s of Science degree from Lesley University, Cambridge, Massachusetts.