Keenan Blog

The goal of the Keenan Blog is to provide a forum where we can come together to discuss issues and cultivate the solutions that will have a meaningful impact on your organization.

Celebrating Customer Service Week

Guest Blogger 10/7/2014
Guest Blogger

For the week of October 6th through the 10th, Keenan is participating in the national celebration of Customer Service Week. Keenan is pleased to join our industry colleagues, as well as hundreds of other companies throughout the U.S. and more than 30 countries internationally.

Meeting the needs and exceeding the expectations of our clients and prospects – that’s what customer service is all about. Our Associates described in their own words what stellar customer service means to them and about their experience in taking care of customers. Here are a few of the responses they shared:

“Customer service means making the people I come in contact with feel valued and respected so that they come away from our interactions feeling satisfied and confident that their needs were or will be handled appropriately and in a timely manner.”

~Bonnie Powell, Rancho Cordova, Property & Casualty

“Service to me means putting myself in the shoes of the person or group I am trying to serve and finding ways to assist them. The idea being that assistance/ service should be as customers want it to be, not what we want to impose on them.”

~Bill Poland, Torrance, Property & Casualty

“For me, the true meaning of customer service is to take the time to identify customer needs by asking questions and concentrating on what the customer is really saying.”

~Isabelle Voyat-Stables, Torrance, Client Services

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Keenan’s dedication to outstanding customer service goes well beyond this week. Customer Service Week is an opportunity to highlight our commitment to customer service excellence. We want to let our clients know how much we appreciate the privilege of serving them and recognize our employees who carry out our company’s commitment on a daily basis.

 

 

blog_bradAbout Brad Keenan
Brad Keenan is a Management Trainee in the P&C Public Agency division.  He enjoys making videos for Keenan and attending conferences.